{"id":21645,"date":"2022-06-27T14:10:59","date_gmt":"2022-06-27T12:10:59","guid":{"rendered":"https:\/\/www.galitt.com\/?page_id=21645"},"modified":"2023-11-15T11:47:24","modified_gmt":"2023-11-15T10:47:24","slug":"pay-observer-galitt-2022","status":"publish","type":"page","link":"https:\/\/www.galitt.com\/en\/pay-observer-galitt-2022\/","title":{"rendered":"Pay Observer Galitt 2022"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”-30px||-30px||false|false” custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||40px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/Formation.png” title_text=”Formation” align=”center” _builder_version=”4.16″ _module_preset=”default” max_width=”75%” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”StNotreHistoire” _builder_version=”4.16″ background_enable_color=”off” background_image=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/09\/Histoire_fond-min-1.png” background_size=”contain” background_position=”center_left” custom_margin=”||-280px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”” background_last_edited=”on|phone” background_enable_image_tablet=”off” custom_css_main_element=”min-height:88vh” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|phone” module_class=”pa-inline-buttons” _builder_version=”4.16″ width=”90%” max_width=”1400px” custom_margin=”2%|auto||auto|false|false” custom_margin_tablet=”” custom_margin_phone=”2%|auto||auto|false|false” custom_margin_last_edited=”on|phone” custom_padding=”0px||0px|||” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2021\/05\/Data_2.png” alt=”VALEUR AJOUT\u00c9E GALITT – EPI” title_text=”Data_2″ _builder_version=”4.16″ width=”80%” max_width=”80%” custom_margin=”||||false” custom_margin_tablet=”||10%||false|false” custom_margin_phone=”||10%||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.16″ header_font=”IBM Plex Sans|700|||||||” header_font_size=”48px” custom_margin=”-0.1%||0%||false|false” custom_padding=”5%||||false|false” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Galitt unveils the results of the Galitt PayObserver 2022,<\/span> its annual barometer covering consumer behaviours related to payments in 5 countries : Belgium, France, Germany, Italy and the UK<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ width=”550px” max_width=”100%” custom_margin=”2%||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

The survey covers what consumer think and do around an array of topics such as payment players, mobile payments, e-commerce, customer journey, BNPL, Request-to-Pay, cryptocurrencies, etc…<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/Pan-EU-PayObserver-2022-Report.pdf” button_text=”Download the full report” button_alignment=”center” _builder_version=”4.22.2″ custom_button=”on” button_text_size=”24px” button_bg_color=”#cf022b” button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”100px” custom_margin=”30px||||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”StNosValeurs” _builder_version=”4.16″ custom_padding=”0px||0px|||” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ custom_padding=”||0px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_divider color=”#e2dfe0″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_margin=”|auto|0px|auto|false|false” custom_padding=”||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.16″ text_font=”|800|||||||” header_font=”|800|||||||” header_text_align=”center” header_font_size=”48px” width=”660px” max_width=”100%” module_alignment=”center” custom_margin=”||39px|||” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

A few <\/strong>Insights<\/strong><\/span><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.16″ custom_margin=”|auto|30px|auto||” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”2px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/08\/Engagement-min.png” alt=”Two people shaking hands” title_text=”commitment” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”2%||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ header_font_size=”24px” custom_margin=”||1px|||” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Banks<\/strong> are<\/strong>\u00a0in the lead\u00a0despite the\u00a0rise of\u00a0new payment players<\/strong>\u00a0<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

with over 96% in ownership and 95% in usage.\u00a0 But the rise of neoplayers is real as they create the ultimate link between great tech and customer service.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/08\/Excellence-min.png” alt=”Prize of excellence” title_text=”Excellence-min” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”2%||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ header_font_size=”24px” custom_margin=”||1px|||” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Plastic cards are the primary payment method at Point of Sales<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

In a world that dislikes plastic, more than 85% of European consumers still prefer their plastic card.\u00a0 However,\u00a0this trend should reverse thanks\u00a0to\u00a0Generation Z and their affinity for innovation.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.16″ custom_margin=”50px|auto||auto||” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”1px|||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/08\/Vision-min.png” alt=”Payment application on a smartphone” title_text=”Vision” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”2%||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ header_font_size=”24px” custom_margin=”||1px|||” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Online payment\u00a0<\/strong>customer journey ripe for improvement<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

With 2\/3 of Europeans who have abandoned a purchase if their preferred payment method is not available, online players are significantly missing out by ignoring consumer preferences and their need for fast and secure payments.\u00a0<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/08\/Together-min.png” alt=”Two people hugging each other” title_text=”Together-min” align_tablet=”center” align_phone=”center” align_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”2%||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ header_font_size=”24px” custom_margin=”||1px|||” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Innovations in payment are slowly taking hold\u00a0<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_orientation_tablet=”center” text_orientation_phone=”” text_orientation_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Buy Now Pay Later\u00a0(BNPL) has an overall positive experience with consumers but nearly 1\/3 of consumers see it a debt more than a payment method.\u00a0 Request to Pay (RTP) highly favoured by consumers with over 80% that see it advantageous.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ min_height=”118px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_button button_url=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/Pan-EU-PayObserver-2022-Report.pdf” button_text=”Download the full report” button_alignment=”center” _builder_version=”4.22.2″ custom_button=”on” button_text_size=”30px” button_bg_color=”#95c11f” button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”100px” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”StVincent” _builder_version=”4.16″ custom_padding=”0px|||||” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_divider color=”#e2dfe0″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ header_font_size=”24px” custom_margin=”||1px|||” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

For more information on results, please contact :\u00a0<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_5″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/1.png” alt=”EUROPE” title_text=”1″ align=”center” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#231f20″ text_line_height=”1.4em” text_orientation=”center” module_alignment=”center” custom_margin=”||14px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Natalie Michel<\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/3.png” alt=”BELGIUM” title_text=”3″ align=”center” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#231f20″ text_line_height=”1.4em” text_orientation=”center” module_alignment=”center” min_height=”27.2px” custom_margin=”||14px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Julian Bruy\u00e8re<\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/2.png” alt=”FRANCE” title_text=”2″ align=”center” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#231f20″ text_line_height=”1.4em” text_orientation=”center” module_alignment=”center” custom_margin=”||14px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Leticia Romero Burke<\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/Web-landing-page.png” alt=”GERMANY” title_text=”Web landing page” align=”center” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#231f20″ text_line_height=”1.4em” text_orientation=”center” module_alignment=”center” custom_margin=”||14px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Carolina\u00a0N\u00e4geli<\/span><\/span><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/4.png” alt=”ITALY” title_text=”4″ align=”center” _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#231f20″ text_line_height=”1.4em” text_orientation=”center” module_alignment=”center” custom_margin=”||14px|||” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Manuele Mason<\/a><\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_id=”StNosConsortiums” _builder_version=”4.16″ custom_padding=”0px|||||” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ min_height=”80px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_divider color=”#e2dfe0″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.16″ text_font=”|800|||||||” header_font=”|800|||||||” header_text_align=”center” header_font_size=”48px” width=”449px” max_width=”100%” module_alignment=”center” custom_margin=”||-2px|||” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Media<\/span> references\u00a0<\/h1>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.galitt.com\/wp-content\/uploads\/2022\/06\/LP-Visuel-PayOb-11.png” alt=”LP Payobserver” title_text=”LP Visuel PayOb (11)” align=”center” src_tablet=”” src_phone=”https:\/\/www.galitt.com\/wp-content\/uploads\/2020\/09\/Consortiums_mobile-min.png” src_last_edited=”on|phone” _builder_version=”4.16″ custom_margin=”80px|||||” global_colors_info=”{}” src__hover_enabled=”off|desktop” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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